Privacy policy
Last updated: Septempber 2025
1. INTRODUCTION
DRMO collects and processes information to provide clinic management services. This policy explains how we collect, use, and protect your data. By using DRMO, you accept these practices.
2. INFORMATION WE COLLECT
User account information (name, email, phone, billing)
Patient data (name, contact, medical history, photos)
Usage data (IP address, browser type, device info)
Support communications and feedback
3. HOW WE USE YOUR DATA
We use information to:
Provide and maintain the platform
Process payments
Send notifications and updates
Generate analytics and improve features
Provide customer support
Comply with legal requirements
Prevent fraud
4. DATA SHARING
We do NOT sell your data. We share it only with:
Essential service providers (payment processors, cloud storage, SMS services)
Law enforcement (if required by law)
Third parties you choose to integrate with
5. DATA SECURITY
Encryption in transit (SSL/TLS) and at rest (AES-256)
Secure authentication and access controls
Regular security audits
Automatic daily backups
Industry-standard security practices
6. DATA RETENTION
Active accounts: Data retained while account is active
Canceled accounts: 30-day export window; deleted after 90 days
Backups: Retained up to 12 months
Legal holds: Retained if required by law
7. YOUR RIGHTS
You can:
Request a copy of your data
Export your data anytime
Update or correct your information
Request deletion
Withdraw consent for marketing communications
8. GDPR COMPLIANCE (EU USERS)
EU users have additional rights including: access, rectification, erasure, data portability, and the right to object. Contact us for any GDPR requests.
9. HEALTHCARE DATA
Clinic administrators are responsible for:
Obtaining patient consent
Compliance with HIPAA, GDPR, and local healthcare laws
Protecting patient health information
DRMO provides technical security measures for healthcare data.
10. COOKIES
We use cookies for:
Keeping you logged in
Analytics (anonymized)
Remembering preferences
You can disable cookies in your browser settings.
11. POLICY UPDATES
We may update this policy anytime. Continued use means you accept changes.
